Why we collect your data and what we do with it.

When you supply your personal details to my clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation – i.e. the LAW)

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and agreement to provide that care constitutes a   You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a ‘Legitimate Interest’ in collecting information, because without that we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments or to update you on matters relating to your medical care. This again constitutes ‘Legitimate Interest’ but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.    

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer) but after this period you can ask us to delete your records if you wish. Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored on paper, in a locked filing cabinet, in premises which are alarmed when not occupied.

We will never share your data with anyone who does not need access without your written consent.  Only Mailchimp, who coordinate our marketing will have access to your contact data if you have given consent.

You have the right to see what personal data of yours we hold and you can also ask us to correct any factual errors.  Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly.  Of course if you feel I am mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to as the ‘Data Controller’.  Here are the details you need:

Anji Gopal,, 07737 821082

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s office.

UPDATED 13/5/18